How
long does it take to set up an account?
Orders
can be set up in less than 5 minutes but not greater than 24 hours.
How much do you charge
for domain registration?
We
can register your .com, .net., or .org domains for $xx per year.
Can I host international
domains?
Yes,
we currently have clients that use .ca, .il, .tc, .nu, .ve, and many
other international domain names.
Do you offer NT or UNIX plans?
We
offer UNIX web hosting accounts (Red Hat Linux). We
do not handle Windows on any machines due to its overall instability
and obsessive cost for licensing.
How do I access my Cpanel control
panel?
You
can login to your Cpanel control panel at http://yoursite.com/cpanel
where "yoursite" is your own domain name.
What are the nameservers for the
current machine?
Primary
Nameserver: NS1.TRADEWEB.COM.AU
Secondary Nameserver: NS2.TRADEWEB.COM.AU
How do I FTP into my account?
First
you must obtain an FTP program such as Cute FTP or WS_FTP.
Once you have an FTP program, type in "yourdomain.com" as the
host address. Supply your username and password in the according
fields. Once logged in, you have complete access to your
account.
Is there a manual I can reference to
use Cpanel?
Yes,
access it by clicking here
Where are my statistics?
Click
the report button after logging into Cpanel and hit the Webalizer
option. This will open a new window to Webalizer with all your
statistics for that domain.
What is the full path to my cgi-bin?
/home/username/public_html/cgi-bin
Which folder do I load my web pages
to?
You
should place all of your web documents in the public_html directory.
I keep getting errors when trying to
publish with Frontpage?
The
most common problem is not using the full url when uploading your site.
Make sure you use the entire http://www.domain.com in the address you
are attempting to publish to. Our Basic hosting plan does not include Frontpage extensions but the rest do.
Can I have CGI outside of the bin?
Yes,
CGI will function in the public_html folder.
What version of Perl comes installed
on your servers?
Perl
5.8.8.
What version of PHP comes installed
on your servers?
PHP
4.4.4.
What version of MySQL comes
installed on your servers?
MySQL
4.1.22
What is the correct path to Perl?
/usr/bin/perl
What is the correct path to sendmail?
/usr/sbin/sendmail
I've uploaded my site and still see
"placeholder for ..."?
You
are still seeing the default index.html page set up when you ordered
your hosting plan through us. Make sure to delete that old index.html
page, then your site should resolve correctly.
How long does it take for my DNS
changes to update world wide?
Normally
you can expect to see your web site DNS to change within 24 hours once
you have made the modifications at your registrar. However, we have
seen it take up to 7 days in some cases where registrars and ISPs are a
little slower.
Why isn't my SSI working?
In order for SSI to be executed, you must
rename all of your web pages to .shtml rather than .htm or .html. This
solves the majority of SSI errors.
Why isn't my answer here?
Contact our Support Department here!
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